VISITING TO RECOMMENCE USING THE PREVIOUS POLICIES AND PROCEDURES FROM 14/07/2021 ALL VISITORS MUST HAVE A LFD TEST BEFORE ENTERING THE HOME. VISITS MUST BE PLANNED IN AT SET TIMES WITH GLEN OR PHOEBE. WE ARE UNABLE TO ALLOW VISITORS INTO THE HOME WITHOUT A PLANNED APPOINTMENT
Updated information for NOKs
To whom it may concern,
This letter is just to inform you of some changes that are ongoing with the current management team at The Hollies.
Unfortunately our deputy manager – Stacy Doherty is currently on long term sick, we have therefore had to make some changes to the running of the home in her absence.
As you may be aware I am the manager of both The Hollies and our sister home Birch Hall Care Centre. I have a full time deputy – Laura Aspin who works at Birch Hall and we have made a decision to share our time across both the homes to ensure there is cover on both sites and the standards we expect as a home continue.
Therefore Laura and I will be on site at The Hollies in the afternoons Monday – Friday 1pm – 4pm. We are also contactable by phone in the mornings at our sister home on 01254 762323 option 2 if you require anything urgently before we are on site.
I would like to remind you also that our clinical lead Glen Britton is on site 4 days a week. This is more often than not Monday – Thursday 8am – 8pm and is an active part of the management team and able to support families with any concerns or needs they may have about their loved ones in our absence or he is able to contact us in the event of an emergency.
Both Laura and I are on call for emergencies every evening and weekends to assist In the event of an emergency.
I would also like to take this opportunity to thank you all for your kindness and patience in the current circumstances where by visiting has been suspended due to some staff testing positive for COVID 19. We are in hope that by the time you receive this letter that visiting is back to normal and the infection control team have lifted the restriction on the home.
Please can you book all your visits through Glen or Phoebe so we can diarise this accordingly? If you are able to carry out your own LFD test at home and register this online and bring evidence of this on the day we will be happy to accept this and you will not be required to have LFD test on arrival. When logging your won test please log this against our organisation code (UON) which is 10002335. If this is not possible we will require you to have your test on arrival and wait for the results before entering the home as per previous policy.
Thank you again for your continued support and understanding
VISITING LINE CONTACT NUMBER TO BOOK IN VISITS FOR YOUR LOVED ONES - 01254 381519 VIA GLEN OR PHOEBE
VISITING POLICY – 17/05/2021
This guidance applies from 17 May 2021 and replaces previous guidance on care home visiting. It applies to care homes for working age and for older adults.
The measures described in this guidance relate to visits with friends and family that take place within care home premises. Guidance relating to visits where the resident leaves the care home premises are described in our visits out of care homes.
Visiting is a central part of care home life. It is crucially important for maintaining the health, wellbeing and quality of life of residents. Visiting is also vital for family and friends to maintain contact and life-long relationships with their loved ones and contribute to their support and care.
This guidance sets out the government’s advice to support safe visiting:
every care home resident can nominate up to 5 named visitors who will be able to enter the care home for regular visits (and will be able to visit together or separately as preferred)
residents with higher care needs can choose to nominate an essential care giver who may visit the home to attend to essential care needs
the 5 named visitors may include an essential care giver (where they have one) but excludes babies and preschool-aged children (as long as this does not breach national restrictions on indoor gatherings)
to reduce the risk of infection residents can have no more than 2 visitors at a time or over the course of one day (essential care givers are exempt from this daily limit). The named visitors should be tested using rapid lateral flow tests in line with the testing regime detailed below, should wear the appropriate personal protective equipment (PPE), maintain social distancing and follow all other infection prevention and control measures (which the care home will guide them on) during visits. Named visitors and residents are advised to keep physical contact to a minimum (excluding essential care givers). Visitors and residents may wish to hold hands, but should bear in mind that any physical contact increases the risk of transmission. For this reason, there should not be close physical contact, such as hugging
Residents with higher care needs can also choose to nominate an essential care giver. As set out above, essential care givers are included in the total of 5 named visitors but excluded from the 2 person limit per visit or per day
Any children visiting (apart from babies and preschool-aged children) should also be counted towards the maximum number allowed for the visit. National restrictions on indoor gatherings must be followed. Find out more about what you can and cannot do
to support effective infection prevention and control in care homes, named visitors:
should be tested using rapid lateral flow tests in line with their testing regime detailed below and produce a negative COVID test prior to their visit
should wear the appropriate personal protective equipment (PPE), maintain social distancing and follow all other infection prevention and control measures (which the care home will guide them on) during visits
care homes can also continue to offer visits to other friends or family members through arrangements such as outdoor visiting, rooms with substantial screens, visiting pods, or from behind windows
While there has been an increase in the amount of visitors that can be allocated to each of our residents our visiting procedures remain the same in relation to testing and booking.
We will be allowing each residents to have up to 5 visitors. Only two visitors will be allowed on each day and relatives will need to be aware that we can only accommodate so many visitors in to the home at any one time so therefore you may not get the time slot you choose and will have to be flexible on the amount we have booked into the home.
Thank you for your understanding in this matter
VISITING POLICY UPDATE – 04/05/2021
As you aware we are now accepting 2 nominated visitors per residents into the home following on from a negative LFD test. These visitors must come separately unless this has been agreed due to certain circumstances with the management team.
As of today 4/5/2021 new government guidelines have come into practice were as residents will be allowed to go on low risk trips out of the home these are – relative’s gardens or walks around the local park with social distancing measure adhered to.
As a company we have decide for the safety and well-being of our residents and staff that we ask that any low risk trip is done so by one of the allocated visitors already in place. You will be required to attend the home as if you were coming to visit, be given a LFD test, once negative you can then take the resident with you to your home address to sit in the garden or out for a walk.
Planning for this remains the same way as the current visiting to avoid confusion.
I think we are all starting to see a light at the end of this very very long tunnel and we would like to thank you for your patience in this matter and for appreciating the measures we put in place.
After the recent announcement from the prime minster Boris Johnson we have decided as a home to put the following measure in place effective from the 8 th March 2021.
We will be allowing one family member/friend per resident only. Ideally this will be decided between the family of the resident and the home will be informed of the decision and we can add this to the care plan. Where this is not possible we will allocate the visit to the LPA (If the resident has one), spouse/partner, eldest son/daughter, eldest granddaughter/grandson or a friend who has been involved in the care of the residents.
All visits will be booked in advance with Stacy Doherty our deputy manager.
The one allocated visitor for the resident will be required to have LFD test each time they visit. You will be required to book in 30mins before your visit to have this done. You will be asked to log your own test while waiting preferably in your car or outside the home. Staff will then report the result to you to complete the logging of your test. Instructions will be given on how to do this and support will be given to you.
Once you have been allowed into the home staff will give you the correct PPE, ask you to wash your hands/apply hand gel and escort you to the residents room. You will be then be allowed 30 minutes with the resident and once this time is up you staff will politely come to collect you to escort you out of the building. We ask that you please sign the visitor’s agreement as used before by the home to remind you of our expectation when visiting to reduce the risks to your loved ones.
Timetable for indoor visiting
In exceptional circumstance such as end of life care it will be at the management discretion on amendments to the visit and to make an agreement with the family.
For other family members who are not allocated as the resident’s one visitor we will be providing window visits, however the window will be closed so this is a safe sealed visit.
Please booked your window visit directly through the nurse/senior.
Timetable for window visits
Thank you for your understanding and co-operation in this matter and we look forward to see you all soon